Īs a follow-up to the previous email, here are some more details which may answer some of the questions that you might have:ġ. We look forward to working with you to ensure your satisfaction with your purchase so that you can continue to game on!Įmail 2 from MSI. Once we have received your answers, we will contact everyone on a case-by-case basis and provide further instructions on how and where to ship your laptops, as well as how you need to pay for the upgrade cost. Any other questions, comments or concerns? Did you purchase your laptop from an authorized Build-to-Order reseller? If yes, which reseller?Ĥ.
Do you want to trade in your laptop for an upgraded unit with the equivalent GTX 10 series GPU?ģ.
Your name that you submitted the GT Trade-in form with?Ģ. Please respond to this email with answers to the following questions:ġ. It is your responsibility to back up all of your files as needed. MSI is not responsible for any files and data on the laptop that you trade in to us. MSI authorized Build-to-Order resellers:Ĥ. If you purchased your laptop with upgraded components from one of the Build-to-Order resellers below, let us know and we will be working with those resellers to off you the trade-in program.Ī) We will be contacting you once we have gathered everyone?s information and iron out the specifics with those resellers.ģ. If your laptop was NOT originally purchased and upgraded from one of the MSI authorized Build-to-Order reseller below.Ī) Unit must be shipped back to MSI without any physical damage and with all original components which includes the following but not limited to:ī) If you made any component upgrades to your laptop by yourself, you must remove all upgrades and return the laptop back to us with all of its original components.Ģ. *Each upgrade cost is the same as if you were to only upgrade the GPU.ġ.
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